Six sigma at your service
Lean Six Sigma is the bedrock of quality initiatives in manufacturing companies. Can this approach be used in service companies?
Manufacturing Showing 8 of 8 results in category "Manufacturing"
Snake charming
"Cobra Beer is known for its smooth taste, and millions of bottles are sold each year. Progress hasn’t always been as smooth as the product, however. Steve Coomber tells why the Cobra story would make anyone say “cheers”."
Kung-Fu service development at Singapore Airlines
How has Singapore Airlines consistently managed to stay one step ahead of the competition in the airline industry and, along the way, remain consistently profitable?
Lean development
Toyota is feted for its lean manufacturing, but before the production line beckons there is, what Freddy Ballé and Michael Ballé describe as, lean development.
Turning managers into leaders at Heinz
How many beans make five? Heinz has taken the cliché that a company’s staff are its best asset at face value – and shown that challenging staff to choose their attitude to work can lead to a cultural transformation.
The Mitsubishi Shogun
Many unsuspecting workers fall into a new job in an unfamiliar country without an effective parachute.
GM and the great automation solution
In the 1980s General Motors sought to regain its supremacy by replacing people with robotics, a strategy that was ill conceived from the start.
Knowledge Transfer at BICC Cables
This case uses insights from managers at the British multinational BICC Cables to illustrate the problems of managing the transfer of knowledge, particularly in the context of high-tech companies.
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