- OPINION
- 14
- MAY 2012
A uniquely Greek tragedy
Posted by: Michael G. Jacobides Tag(s): Government & Society, UK Europe, with Comments
While Greece is teetering at the edge of chaos, Michael G Jacobides argues that neither Greek parties nor the EU or the IMF are focusing on the real problem.... Continue Reading
- 10
- MAY 2012
The point of good service
Posted by: Stuart Crainer Tag(s): Strategy, Leadership, with Comments
Service lies at the heart of business. This truth has long been acknowledged and celebrated. Indeed, Peter Drucker said that creating a customer was the function of business. In the 1980s the customer service movement was loudly hailed by the likes of Tom Peters and Philip Crosby. SAS's Jan Carlson talked of moments of truth, the times when customers came to face-to-face with frontline staff.... Continue Reading
- 19
- APR 2012
This summer more than 10,000 athletes from 204 countries will take over London to showcase their skills in 26 sports. Of course there will be the predictable story lines of Michael Phelps, Usain Bolt and hometown favourites Paula Radcliffe, Mo Farah, and Jessica Ennis going for gold but everything from the shoes they use to the swimsuits they wear have taken an equally arduous route to get to London. Technology will undoubtedly play a huge role in all aspects of the Olympic Games, and here are some innovations to keep an eye on. ... Continue Reading
- 19
- APR 2012
Sport in the Digital Age
Posted by: Mani Djazmi Tag(s): The business of sport, The business of sport, Web Exclusive, with Comments
"We're going to stick with the tennis and go to Nelspruit when it's over." That was the latest in a constant series of updates from my BBC Five Live Sports Extra producer on a warm June evening in 2010.
It was one of those typical summer occasions when there was more live sport to cover than places on which to host the coverage.... Continue Reading
- 11
- APR 2012
Lessons from Moneyball
Posted by: Stuart Crainer Tag(s): Books, The business of sport, The business of sport, with Comments
For followers, stats are an essential lubricant of many sports. People attend cricket test matches and fill in their own score books with an array of different coloured pens. Cricket’s annual bible, Wisden’s Cricket Almanac, comes complete with the averages of all the players as well as score sheets from all last year’s games. For aficionados it is essential reading. To discover that Kevin Pietersen’s average is 50.48 in test matches yet only 49.93 in first class matches is important.... Continue Reading
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